Cleaner Notting Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Notting Hill provides domestic and commercial cleaning services. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Client means any individual, business, tenant, landlord, managing agent, or other organisation that requests or receives services from Cleaner Notting Hill.

Company, we, us or our means Cleaner Notting Hill, the cleaning services provider.

Services means the cleaning or related services provided by the Company, including regular domestic cleaning, end of tenancy cleaning, deep cleaning, one off cleans, office and commercial cleaning, and related tasks agreed at the time of booking.

Cleaner means any person or team member assigned by the Company to carry out the Services.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Client and the Company, made up of these Terms and Conditions and the details confirmed in the booking confirmation.

2. Scope of Services

The Company supplies cleaning services within its designated service area, including Notting Hill and surrounding localities, as determined from time to time by the Company. The specific Services, date, time, and duration will be agreed at the time of booking and confirmed by the Company.

The Services will generally include tasks such as dusting, vacuuming, mopping, bathroom and kitchen cleaning, and other agreed duties. The exact scope for each visit may vary depending on the type of service chosen and the condition of the Premises.

The Company reserves the right to decline or suspend Services where the Premises are unsafe, unsanitary to an extreme degree, or where conditions present health and safety risks to the Cleaner. In such cases, the Client may still be liable for a cancellation charge.

3. Booking Process

Bookings may be made through the Company’s online booking form or by other contact methods approved by the Company from time to time. All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation.

The Client is responsible for providing accurate and complete information at the time of booking, including the correct address, access details, size and condition of the Premises, parking arrangements, and any specific requirements. Failure to disclose relevant information may result in additional charges, changes to the booking, or cancellation.

For end of tenancy and deep cleaning, the Client must provide honest information about the current condition of the Premises. If, on arrival, the Premises are significantly different from the description provided, the Company may adjust the price, extend the duration, or refuse to carry out the work.

Regular cleaning services are usually booked on a recurring basis weekly, fortnightly, or monthly. The Client agrees to allow the Cleaners access to the Premises on the agreed schedule. Any changes to the regular schedule must be requested in advance and are subject to availability.

4. Access to the Premises

The Client must ensure safe and timely access to the Premises at the agreed start time. This may be by the Client being present, leaving a key with the Company or Cleaner, or providing access codes as agreed in advance.

If the Cleaner is unable to gain access due to incorrect keys, faulty entry systems, or absence of the Client where no alternative entry arrangements have been made, the visit may be treated as a late cancellation and the Client may be charged the full fee.

Any keys or access devices entrusted to the Company will be labelled in a non-identifiable manner and stored securely. The Company will take reasonable care of such items but does not accept liability for pre-existing defects in locks, doors, or entry systems.

5. Client Obligations

The Client agrees to provide a safe working environment, including adequate lighting, heating, and ventilation, and to ensure that the Premises comply with applicable health and safety requirements.

The Client must inform the Company of any hazards, fragile items, security alarms, or special instructions relevant to the Premises. The Client is responsible for securing valuables and delicate items before the start of each visit.

For regular cleaning services, the Client is requested to tidy personal items to allow effective cleaning. Excessive clutter or obstructions may limit the scope of what can be achieved within the allotted time.

6. Cleaning Materials and Equipment

Unless otherwise agreed, the Company will provide cleaning products and basic equipment suitable for standard domestic and commercial cleaning tasks.

Where the Client requests the use of their own products or specialist equipment, the Company accepts no liability for any damage or unsatisfactory results arising from the use of those products or equipment. The Client must ensure that any products supplied by them are safe, fit for purpose, and clearly labelled.

The Company does not move heavy furniture, lift items over a reasonable weight, or perform tasks that would compromise the health and safety of the Cleaner. Light furniture may be moved where safe to do so, but the Cleaner reserves discretion in each case.

7. Payments and Charges

The Client agrees to pay the price quoted or confirmed by the Company for the Services. Prices are based on the type of service, size and condition of the Premises, and estimated duration.

Payment terms will be communicated at the time of booking. The Company may require advance payment, a deposit, or card details to secure the booking. For regular services, payment may be taken on or shortly after each visit, or in accordance with an agreed billing cycle.

If the actual cleaning time exceeds the estimate due to the condition or size of the Premises, the Company may adjust the final charge accordingly. The Cleaner will inform the Client where possible before substantially extending the time.

If payment is not received by the due date, the Company reserves the right to suspend or cancel further services and to charge interest on overdue amounts in accordance with applicable law. The Client will be responsible for any reasonable costs incurred in recovering unpaid fees.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. Where sufficient notice is provided, no cancellation fee will usually apply.

If the Client cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee up to the value of the scheduled visit. This is to cover allocated time, administration, and loss of opportunity to rebook the slot.

If the Cleaner is unable to attend due to unforeseen circumstances, such as illness, transport disruptions, or extreme weather, the Company will notify the Client as soon as reasonably possible and will offer to rebook the appointment. In such cases, no cancellation fee will apply to the Client.

The Company reserves the right to cancel any booking where the Premises are unsafe, access is refused, abusive behaviour is encountered, or the Client has repeatedly failed to meet payment obligations. In such circumstances, cancellation fees may apply at the Company’s discretion.

9. Service Quality and Complaints

The Company aims to provide a high standard of cleaning services within its local area. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible, and in any event within 24 hours of the visit.

Upon receiving a complaint within the stated period, the Company will review the matter and, if appropriate, arrange for the Cleaner to return and re-clean the relevant area at no additional cost. This re-clean guarantee applies only where the complaint is justified and relates directly to the quality of the Services provided.

The Company is not obliged to offer a refund where a re-clean is reasonably available. Any goodwill gestures or adjustments beyond a re-clean are at the sole discretion of the Company.

10. Liability and Insurance

The Company maintains appropriate public liability insurance and will use reasonable care and skill in providing the Services. However, the Company’s liability to the Client is subject to the limitations set out in this clause.

The Company will not be liable for normal wear and tear, pre-existing damage, deterioration, or defects in the Premises, fixtures, fittings, or contents. The Company will also not be liable for damage arising from the use of products or equipment supplied by the Client.

Any claim for damage or loss must be reported to the Company as soon as reasonably practicable and in any event within 24 hours of the visit in which the issue occurred. The Client must provide reasonable evidence and allow the Company or its insurers access to inspect the alleged damage.

The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the amount paid by the Client for the specific visit during which the incident occurred, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Waste Handling and Environmental Regulations

The Company will comply with applicable waste and environmental regulations when providing Services in the local service area. General household waste will only be handled in the ordinary course of cleaning and will normally be placed in the Client’s own bins or waste receptacles.

The Company does not provide a licensed waste removal service and will not remove significant quantities of waste, bulky items, hazardous materials, clinical waste, building rubble, or similar substances from the Premises. The Client is responsible for arranging appropriate disposal of such items through authorised waste carriers.

The Company may refuse to handle any waste or materials that it reasonably believes to be hazardous, illegal, or unsafe. The Client must inform the Company in advance if there are any materials requiring special handling or disposal.

The Company aims to use cleaning products and methods that are safe and, where practicable, environmentally responsible. However, the Client should advise the Company in advance of any allergies, sensitivities, or environmental preferences so that suitable products can be used where possible.

12. Confidentiality and Data Protection

The Company will treat all personal information provided by the Client as confidential and will use it only for the purposes of managing bookings, delivering the Services, processing payments, and communicating with the Client.

The Company will handle personal data in accordance with applicable data protection laws. The Client has the right to request access to their personal data held by the Company and to request corrections where necessary.

The Client agrees not to share or misuse any confidential information obtained about the Company, its staff, or its operations in the course of receiving the Services.

13. Non-Solicitation of Staff

The Client agrees not to directly employ, contract, or engage any Cleaner or staff member introduced by the Company to provide cleaning services privately or through another business during the period of this Agreement and for 12 months after the last Service.

If the Client breaches this non-solicitation clause, the Company reserves the right to charge a fee representing the cost of recruitment, training, and loss of business associated with the Cleaner, which the Client agrees is a reasonable pre-estimate of the loss incurred.

14. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time, for example to reflect changes in law, regulation, or business practices. The latest version will apply to all new bookings and to ongoing services after reasonable notice has been given to the Client.

Continued use of the Services after notification of changes will constitute acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Agreement is between the Client and the Company only. No other person shall have any rights to enforce any of its terms.

By booking or using the Services of Cleaner Notting Hill, the Client confirms that they have read, understood, and agree to these Terms and Conditions.